Course Orbit

Find the right help

Choose the issue below so it reaches the team that can actually resolve it.

Ask your instructor

  • Course link or section instructions
  • Assignments, deadlines, attendance, or course policy
  • Grades, feedback, extensions, or retakes
  • Which title, edition, or ISBN your class requires

Course Orbit cannot change grades or override instructor policies.

Ask your institution’s LMS help desk

  • Institution username, password, or multifactor authentication
  • Missing institutional LMS enrollment or roster access
  • Institution-managed browser, device, or network restrictions

Course Orbit cannot reset institutional credentials or add you to an institution-managed roster.

Ask your bookstore

  • Bookstore receipt, payment, or order status
  • A code or purchase tied to the wrong title, edition, or ISBN
  • The bookstore’s return or refund process

Keep the receipt and packaging or delivery email. Return eligibility depends on the seller’s terms and code status.

Ask Course Orbit

  • Course Orbit purchase confirmation or access problem
  • Course material link, media, or technical error
  • Access still unavailable after following the correct class instructions
  • Accessibility barrier in Course Orbit materials

Contact Course Orbit Support

Before contacting support

Provide only what is needed to identify the issue:

  • Your name and school email
  • Institution, instructor, course title, and section
  • Title, edition, and ISBN for a purchase issue
  • Purchase date and seller, with the receipt available
  • The page, action, and exact error message
  • Browser and device type for a technical problem

Do not send passwords, full payment-card numbers, government identifiers, grades, or unrelated education records.

Purchase and refund questions

Stop before purchasing again. Confirm the required title, edition, and ISBN with your instructor. If you bought through a bookstore, start with that bookstore because it controls the transaction and its return process. If you bought through Course Orbit, open a support ticket with the purchase date and confirmation details. Submitting a request does not guarantee a refund; eligibility depends on the applicable purchase terms and whether access has been used.

Accessibility help

Report a barrier to [email protected] and include the course, page or activity, assistive technology, and what prevented access. Do not include unrelated medical records. Course Orbit develops materials toward WCAG 2.1 AA; read the Accessibility Statement.